Call the office at 1-434-582-2273 to schedule a Virtual Visit appointment. At this time, Collaborative Health is not accepting online scheduling for this type of appointment.
Insurance & Fees
We participate with most of the following Commercial, Medicare, and Medicaid Insurance Providers
Aetna (No HMO Plans), Anthem, Cigna, Humana, Medicare, United HealthCare, Sentara Health.
Please bring your insurance card and your ID to each appointment so that we can confirm that we have the most up to date information in our records. That will ensure your claims are filed properly for you.
Many insurance plans require that you make a co-payment at the time of your visit. To make it as easy as possible for you, we accept cash, checks, and most major credit cards at our offices.
Should you have any questions about your insurance coverage, or whether a service or procedure is covered, please contact our billing and insurance department and they will be happy to assist you. You may reach them Monday through Friday, between 8:00 am and 5:00 pm.
While we participate with the following Insurance Providers, we may not be accepting new patients for all plans
Payment Options
We accept cash, checks, Visa, Mastercard, Discover, and American Express.
Card On File
We encourage patients to keep a credit card on file to make the checkout process easier, faster, and more efficient. You will no longer receive statements from us, but you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier once your claim has been processed, detailing the charges and payments made on your behalf.
At check-in we will:
- scan the credit card of your choice, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) card
After your insurance has paid their portion, we will:
- notify you via email of the balance owed
- charge the balance owed to your card on file
- email a receipt for the charge
Your credit card information will always be fully protected by our off-site, card-processing partner Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard – PCI-DSS).
Rivia Bill Pay
Collaborative Health partners with Rivia Health, Rivia Health's cutting-edge technology empowers patients to make secure payments effortlessly, eliminating the need for portal accounts, passwords, or app downloads.
Please be on the lookout for text and email communications from Rivia Health and we encourage you to try their easy payment platform.
Fees (may vary based on specialty)
No Shows
Missed Appointment | Minimum $50 |
Missed Physical | $100 |
Late Cancellation
| Minimum $50 |
Missed Pediatric Appointment
| Minimum $50 |
No-Show
| Minimum $50 |
Missed Procedure
| $200 |
Out-Of-Network
New Patients
| Total Charge or Minimum $200 Deposit
|
Established Patients
| Total Charge or Minimum $150 Deposit
|
Self-Pay
New Patients
| Total Charge or Minimum $200 Deposit
|
Established Patients
| Total Charge or Minimum $150 Deposit
|
Procedures | Total Charge or Minimum $200 Deposit
|
